Privacy Policy

Effective Date: August 12, 2026

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Mailing address
• Telephone or mobile phone number
• Information submitted through website contact or inquiry forms
• Appointment or service-related information
• Referral information
• Communications you send to Amina Home Care
• Other information you voluntarily provide

We may also collect limited technical information when you use our website, such as browser type, device information, IP address, pages visited, and website usage information.

2. How We Use Your Information

Amina Home Care may use the information collected to:

• Respond to questions and inquiries
• Provide information about our services
• Schedule and confirm appointments
• Send appointment reminders
• Provide follow-up communications
• Respond to service requests
• Communicate regarding billing or account matters
• Process referrals
• Improve our website and services
• Maintain appropriate business records
• Comply with applicable legal or regulatory requirements
• Protect the security and integrity of our services

3. Mobile Opt-In and SMS Consent

Amina Home Care may provide individuals with the option to receive SMS/text message communications.

Participation in SMS communications is voluntary.

Individuals may opt in to receive SMS messages by providing their mobile telephone number and checking the applicable SMS consent checkbox on an Amina Home Care website form or through another authorized opt-in method.

The SMS consent checkbox is optional and is not pre-selected.

If you do not wish to receive SMS messages, you may leave the SMS consent checkbox unchecked.

Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

SMS consent is not a condition of purchasing or receiving services from Amina Home Care.

4. SMS Communications

If you consent to receive SMS messages from Amina Home Care, you may receive messages related to:

• Appointment reminders
• Appointment confirmations
• Scheduling
• Follow-up messages
• Responses to inquiries
• Account or billing-related communications
• Service-related communications

Message frequency may vary depending on your relationship and communication needs.

Message and data rates may apply.

5. SMS Opt-Out

You may opt out of receiving SMS communications at any time by replying:

to any SMS message received from Amina Home Care.

After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.

You may also contact Amina Home Care directly and request that your telephone number be removed from the SMS messaging list.

6. SMS Help

For assistance with SMS communications, reply:

to any SMS message received from Amina Home Care.

You may also contact Amina Home Care directly for assistance.

7. Sharing of Personal Information

Amina Home Care does not sell or rent your personal information.

We may disclose personal information when reasonably necessary to:

• Provide services you have requested
• Work with service providers that assist us in operating our business
• Comply with applicable laws, regulations, subpoenas, court orders, or governmental requests
• Protect the rights, safety, security, or property of Amina Home Care, our clients, employees, or others
• Investigate or prevent suspected fraud, security incidents, or unlawful activity

Service providers that receive information on our behalf are expected to use the information only for authorized business purposes.

SMS Privacy Commitment

Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication purposes will not be sold, rented, shared, or disclosed to any third party or affiliates for marketing or promotional purposes.

This restriction applies regardless of any other information-sharing provisions contained in this Privacy Policy.

8. Data Security

Amina Home Care uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Health and Service Information

Information provided to Amina Home Care in connection with health-care or home-care services may be subject to additional federal or state privacy requirements.

Where applicable, health-related information will be handled in accordance with applicable privacy and confidentiality requirements.

This website Privacy Policy does not replace any separate Notice of Privacy Practices that Amina Home Care may be required to provide under applicable health-care privacy laws.

10. Cookies and Website Information

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and enhance the user experience.

You may control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

11. Third-Party Links

The Amina Home Care website may contain links to third-party websites.

Amina Home Care is not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain business records
• Respond to inquiries
• Document consent
• Maintain SMS opt-in and opt-out records
• Comply with applicable legal and regulatory requirements
• Resolve disputes
• Protect our legal rights

13. Your Choices

You may contact Amina Home Care to:

• Update or correct personal information
• Ask questions about how your information is used
• Request changes to certain communications
• Opt out of SMS communications
• Request removal from applicable communication lists

Certain information may need to be retained when required or permitted by law.

14. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children under the age of 13 without the involvement or authorization of a parent, guardian, or legally authorized representative.

15. Changes to This Privacy Policy

Amina Home Care may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable requirements.

Any revised Privacy Policy will be posted on our website with an updated Effective Date.

16. Contact Us

If you have questions regarding this Privacy Policy, your personal information, or SMS communications, please contact:

SMS Privacy Statement

Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.